"Claimants don't go from "I'm angry" to "I want to sue" just like that. It's usually because when they ask for an explanation or an apology, all they get is a stone wall. Worse, they end up paying even more money to remedy whatever happened because of someone's negligence. And while all this is happening, everyone they ask lies to them. In the end, they feel that suing is the only option left."
--Dr Sharon.
Truly.
Sometimes all it takes is "I'm sorry".
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